Resources

Downloadable
Resources

Click on a link below to download and print the document.

• Recent Achievements - [PDF, 435kb]

  Explore some of the recent TSF ESA achievements from the past year, as well as anticipated future needs.

• Brochure - [PDF, 66kb]

  This overview brochure defines our services and how we work.

• TOR Guidelines - [PDF, 154kb]

  This guidance can be used to develop or review Terms of Reference (TOR), the starting point for a high-quality technical support assignment.

• Managing Technical Support: A Guide for Organisations - [PDF, 3.8mb]

  This guide facilitates the effective use of technical support, designed to help organisations and individuals plan, manage, and monitor technical support, particularly for work with external consultants.

• Delivering Technical Support: A Guide for Consultants - [PDF, 3.8mb]

  This guide is written for those who are already consultants or those who would like to be, providing information that helps consultants along each step of the consulting process.